Shipping Policy

 

Your goods will be despatched by the fastest method possible, for stock items ordered before 4 pm this will typically be 2-4 days*

* Subject availability of stock and delivery area

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Minimum Order

£250 (Excluding VAT)

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Delivery Area

Within A406 free delivery

M25 and surrounds subject to delivery charge fees

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Areas that are not Mainland UK destinations include the Isle of Man, Isle of Scilly, Highlands, Jersey, Guernsey, Inner and Outer Hebrides, Orkneys, Shetland, and Northern Ireland. These may be subject to an additional delivery charge. 

If the Buyer fails to take delivery of the goods on the agreed delivery date, the Seller has the right to store and insure the goods and charges the Buyer the reasonable costs of delivery timing and storage.

Delivery of the products is deemed to have taken place if the goods in question are left within any part of the Buyer’s premises (receptions, concierges, etc.) irrespective of whether the Buyer is present at the time. 

The Seller and its employees are under no obligation to deliver the goods to the cellar or storage area of the Buyer.

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Return & Exchange Policy

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Goods are supplied on a commercial buyer basis. 

Claims for non-receipt, discrepancies, or damaged goods must be notified in writing within 24 hours from receipt of delivery. 

In the event that goods need to be returned, please contact us to arrange collection, and please request the correct return address if you are returning the goods yourself. 

Damaged goods will be replaced or refunded accordingly. A photograph of the damage will be required for Quality Control purposes. 

Please notify us immediately of any shortages or breakages, these will be despatched/replaced as quickly as possible. While we will replace damaged goods in these circumstances, we do not and will not refund the cost of delivery. 

Should you wish to return any unwanted item, you may do so within 7 days (we cannot accept returns after this period), providing that it meets the following conditions: It is in its original packaging; It is unused; It is suitable for resale. 

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